Reference

Explore Our Terms Before You Join

Before you open an account on upgameking, these Terms & Conditions set out exactly what we expect from you and what you can expect from us — covering…

Account eligibility rulesWallet & UPI payment termsGame access conditionsDispute & closure processJurisdiction-based access

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Browse the Full Policy Scope

upgameking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions constitute a binding agreement between you and upgameking when you register and use the platform. By creating an account, you confirm that you meet the eligibility criteria under the laws applicable in your region. All wallet transactions — including deposits via UPI,

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Paytm, and PhonePe — are subject to the payment terms described in this document. We reserve the right to update these terms at any time; continued use of the account after any update constitutes acceptance. If you disagree with any part of these terms, you should
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close your account and stop using the service immediately.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

Contact Us About These Terms

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Email Support

Send your terms-related query to our support email. We aim to respond within 24 hours on business days, with clear reference to the relevant clause in our Terms & Conditions.

Live Chat

Our live chat is available daily for account-specific questions. If your query relates to a clause in these terms, our agents will connect you with the policy team for a precise written response.

Help Centre

Our Help Centre contains plain-language summaries of every major clause in these Terms & Conditions so you can find answers to common questions about account rules and payment obligations without waiting.

HOW WE HANDLE YOUR ACCOUNT

Switch to Secure Account Management

We handle your account data, session security, and payment records in line with the commitments set out in these Terms & Conditions.

Data Retention

We retain your account records for the period required by applicable law. You may request a summary of the data we hold by writing to our support team with your registered account details.

Cookie Policy

Cookies are used to keep your session active and to remember your wallet preferences. You can manage cookie settings through your browser, though some platform features require session cookies to function correctly.

Account Security

Your account is protected with password hashing and session-token verification. If you suspect unauthorised access, contact support immediately — we can freeze the account pending identity verification.

Payment Records

Every UPI, Paytm, and PhonePe transaction is logged against your account with a timestamp. You can request a transaction history from the wallet section of your account dashboard at any time.

Policy Change Notification

When we update these Terms & Conditions, we notify you via the registered email address on your account. The effective date of any change is stated clearly at the top of the revised document.

Requesting Amendments

If you believe any personal detail we hold is inaccurate, submit a correction request through live chat or email. We aim to action verified correction requests within five working days of receipt.

Open the Most-Asked Terms Questions

These answers address the clauses our account holders ask about most. If your question is not covered here, our support team can point you to the relevant section of the full Terms & Conditions document.

These terms apply to every person who creates an account on upgameking. By registering, you agree to be bound by the full document. Access depends on local law and is available where local law permits in India.

We may update the terms at any time, but we will notify you via your registered email before major changes take effect. The date at the top of the document always reflects the most recent revision.

A breach may result in account suspension, wallet freeze, or permanent closure depending on severity. We will inform you of the action taken and the specific clause that was violated before any funds are affected.

Deposits via UPI and Paytm are subject to the wallet terms in Section 4 of this document. Failed or reversed transactions must be reported within 48 hours; after that, we may be unable to investigate the specific transaction record.

Write to our support team from your registered email address and specify that you want a data summary. We will compile and send the relevant records within seven working days of verifying your identity.

Raise a formal dispute through live chat or email within 14 days of the event in question. Our policy team will review the relevant transaction logs and account history and respond with a written decision within five business days.

You may request account closure at any time through support. Any remaining wallet balance that meets the minimum withdrawal threshold will be returned via your last verified PhonePe, Paytm, or UPI channel before the account is deactivated.

Explore Our Terms Before You Join

Contact Us About These Terms

Email Support

Live Chat

Help Centre

Switch to Secure Account Management

Data Retention

Cookie Policy

Account Security

Payment Records

Policy Change Notification

Requesting Amendments

Open the Most-Asked Terms Questions

01 Who do these Terms & Conditions apply to?

02 Can upgameking change the Terms & Conditions without notice?

03 What happens to my account if I breach these terms?

04 How do payment terms apply to UPI and Paytm transactions?

05 How can I request a copy of my account data?

06 What is the dispute resolution process under these terms?

07 Can I close my account and what happens to my balance?

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