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Explore How upgameking Protects Your Privacy

At upgameking, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data Collected TransparentlySecure Account StorageYour Rights RespectedIndia-Compliant PracticesClear Retention Periods

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Browse the Full Scope of This Policy

upgameking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created on upgameking.asia and covers every interaction you have with our platform — from the moment you register to each time you initiate a deposit or withdrawal using UPI, Paytm or PhonePe. We process personal data under the applicable

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laws of your jurisdiction; access to our services and the rights available to you depend on local law and are available where local law permits. Data we collect includes your name, contact details, payment identifiers associated with UPI or Paytm, device identifiers, and session logs. We
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do not sell your personal data to third parties. Sharing with payment processors — such as those handling PhonePe or UPI transactions — occurs solely to complete your requested transaction and is governed by data-processing agreements that bind those processors to confidentiality obligations equivalent to our
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own.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team Directly

If you have questions about how your data is handled, want to submit a correction request, or need to raise a concern about a specific data-processing activity, our dedicated privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven working days and will confirm receipt of your message within 24 hours of submission.

Team online

Email Our Privacy Desk

Send your data request or concern to our privacy email address. Include your registered account identifier so we can locate your records and respond accurately within the committed timeframe.

Live Chat Support

Open the live chat window on upgameking.asia and select the Privacy or Account category. Our support agents can log your request and route it to the data team with a reference number for tracking.

Help Centre Ticket

Submit a formal ticket through the Help Centre portal on our site. Tickets are timestamped, assigned a case ID, and escalated to our data officer if the matter requires a formal written response under applicable law.

HOW WE HANDLE YOUR DATA

Open Your Account Knowing How We Operate

Every data-handling decision at upgameking is made with the goal of keeping your account secure and your information accurate.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences from the settings panel at any time; turning off analytics cookies does not affect your ability to access the lobby or process payments.

Account Security Practices

Passwords are stored as salted hashes — we never hold your password in plain text. Two-factor authentication is available on your account settings page and we strongly encourage you to enable it, especially if you make frequent deposits via UPI or PhonePe.

Data Retention Schedule

Transaction records and identity verification documents are kept for the period required by applicable financial regulations in your jurisdiction. Once the retention period lapses, records are deleted from active databases and purged from backup archives on their next scheduled rotation.

Requesting Data Access

You can request a copy of the personal data we hold on your account by contacting the privacy desk via email or the Help Centre. We will compile and deliver a structured file containing your account data, payment history metadata and session logs within the timeframe permitted by law.

Correction and Deletion Rights

If any information on your account is inaccurate — such as a misspelled name or an outdated phone number linked to your Paytm wallet — submit a correction request and we will update it within seven working days. Deletion requests are processed where no legal retention obligation applies.

Third-Party Data Processors

Payment processors handling UPI, Paytm and PhonePe transactions receive only the minimum data required to complete your requested transfer. Each processor signs a data-processing agreement with us; we audit these relationships periodically to confirm ongoing compliance with our privacy standards.

Switch Between Any Privacy Question You Have

The questions below reflect the most common data and privacy queries we receive from account holders in India. If your specific question is not covered here, our privacy desk is the fastest route to a precise, documented answer — contact details are in the support section above.

We collect your name, email address, phone number, date of birth, and the payment identifiers associated with your chosen method — such as your UPI VPA or the mobile number linked to your Paytm or PhonePe wallet. Device identifiers and IP addresses are also logged for security purposes.

We store a transaction reference and a masked identifier — never the full credentials of your UPI VPA or PhonePe wallet. The actual transfer is processed by the respective payment processor; upgameking retains only the metadata needed to reconcile your account balance and produce a statement on request.

Yes. Submit a data access request via the privacy email or the Help Centre ticket system. We will produce a structured file covering your account details, transaction metadata and session logs, and deliver it within the timeframe set by applicable law in your jurisdiction.

Data linked to financial transactions is retained for the period required by applicable regulations in your jurisdiction — typically several years. Non-transactional data, such as browsing preferences, is deleted within 90 days of account closure unless a legal obligation requires us to keep it longer.

No. We do not sell or rent your personal data to any third party for marketing. Data is shared with payment processors — such as those operating UPI or Paytm infrastructure — only to complete transactions you initiate, and those processors are contractually bound to confidentiality.

Contact our privacy desk by email or live chat and specify the field you need corrected, along with any supporting document. We will update the record within seven working days and send you a confirmation once the change has been applied to your account.

We use session cookies to maintain your login state and analytics cookies to monitor page performance. You can manage both categories from the cookie-settings panel in your account or browser. Disabling analytics cookies does not restrict access to the lobby or your wallet functions.

Explore How upgameking Protects Your Privacy

Reach Our Data Protection Team Directly

Email Our Privacy Desk

Live Chat Support

Help Centre Ticket

Open Your Account Knowing How We Operate

Cookie Management

Account Security Practices

Data Retention Schedule

Requesting Data Access

Correction and Deletion Rights

Third-Party Data Processors

Switch Between Any Privacy Question You Have

01 What personal data does upgameking collect when I open an account?

02 How is my payment data stored after a UPI or PhonePe transaction?

03 Can I request a full copy of the data held on my account?

04 How long does upgameking keep my personal data after I close my account?

05 Does upgameking share my data with third parties for marketing purposes?

06 How do I request a correction to inaccurate information on my account?

07 What cookies does upgameking use and can I turn them off?

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